POLICY CONCERNING PERSONAL DATA CONFIDENTIALITY OF THE “GOLDEN APPLE BOUTIQUE HOTEL” WEBSITE
1. GENERAL TERMS
1.1. Within the framework of this Policy the User’s personal information is understood as:
1.1.1. Personal information that the User provides about himself when registering or while using the services of the Website. The information required for the provision of services is marked in a special way. Other information is provided by the User at its discretion.
1.1.2. Data that is automatically transferred to the services of the Website using software installed on the User’s device; including the IP address, cookies, information about the User’s browser (or other program that accesses the services), technical characteristics of the equipment and software used by the User, the date and time of access to the services, the addresses of the requested pages, information about the provider and other similar information.
1.3. Administration has the right to place resources of other services/sites on the Website (such as room reservation service, automated visa support service, service of newsletter subscription, service of the table reservation in Hotel’s restaurant, and other). At the same time, the Website Administration is not liable to the User for the actions of such resources, including the use of data specified in 1.1.2.
1.4. The above information can be used by the Website Administration without the User’s consent for statistical purposes relating to the operation, safety and optimization of the Website.
2.2.1. User’s name;
2.2.2. User’s phone number;
2.2.3. User’s email address.
3. PURPOSES OF USERS PERSONAL INFORMATION PROCESSING
3.1. The Website Administration has the right to use the User’s Personal data for the purposes of:
3.1.1. To Identify of the User for booking a room and (or) entering into a Remote Service Agreement with the Hotel.
3.1.2. To grant the User access to the personalized resources of the Website.
3.1.3. To get feedback from the User, including sending of notices and requests regarding use of the Website, provision of services, processing of requests and applications from the User.
3.1.4. To locate the User for security and fraud prevention.
3.1.5. To confirm of the authenticity and completeness of the personal data provided by the User.
3.1.6. To notify the Website User about his booking status.
3.1.7. To process and receive payments, confirm taxes or tax breaks, challenge payment.
3.1.8. To provide the user with effective customer and technical support in case of problems related to the use of the Website.
3.1.9. To provide the User with special offers, price information, newsletter and other information on behalf of the Website or on behalf of the Website partners.
3.1.10. To grant the User access to the websites or services of the Website partners in order to receive products, updates and services.
4. CONDITIONS OF USER’S PERSONAL INFORMATION PROCESSING AND TRANSFERRING IT TO THIRD PARTIES
4.1. The Website stores User’s personal information in accordance with the current legislation of the Russian Federation.
4.2. In respect to the User’s personal information, its confidentiality remains, except for cases of voluntary provision by the User of the information about himself for general access to an unlimited number of persons.
4.3. The Website has the right to transfer the User’s personal information to third parties in the following cases:
4.3.1. The User has expressed his/her consent to such actions.
4.3.2. The transfer is necessary for the use of a certain service or for the performance of a certain agreement or contract with the User.
4.3.3. The transfer is provided by Russian or other applicable law within the procedure established by law.
4.3.4. In the case of sale of the Website, the purchaser assumes all obligations to comply with the terms of this Policy in relation to the received personal information.
4.4. The processing of the User’s personal data is carried out without any time limit by any lawful means, including information systems of personal data using automation tools or without using such means. The processing of the Users personal data is carried out in accordance with the Federal Law of July 27, 2006; 152- Federal Law About Personal Data.
4.5. In case of loss or disclosure of personal data, the Website Administration shall promptly inform the User about the loss or disclosure of personal data.
4.6. The Website Administration takes all necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
4.7. The Website Administration together with the User takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.
5. RIGHTS OF THE PARTIES
5.1. The User has the right:
5.1.1. To provide information about personal data in order to use certain services and use the Website.
5.1.2. To update or supplement the information provided on personal data in case of changing this information.
5.2. The Website Administration has the right:
5.2.3. To take precautionary measures for protection of the User’s personal data confidentiality according to the procedure commonly used to protect such information in the existing business turnover.
5.2.4. To block the personal data relating to the relevant User from the moment of the request or request of the User or his legal representative or the authorized body for protection of the rights of subjects of personal data for the verification period in case of revealing unreliable personal data or illegal actions.
5.2.5. Apply to the court with a lawsuit against the User, if an Intentional sending of spam by the User using the resources of the Website is detected.
6. RESPONSIBILITY OF PARTIES
6.1. The Website Administration, which has not fulfilled its obligations, is responsible for the losses incurred by the User in connection with the misuse of personal data, in accordance with the legislation of the Russian Federation.
6.2. In case of loss or disclosure of confidential information, the Website Administration is not responsible if this confidential information:
6.2.1. Became public before its loss or disclosure.
6.2.2. Was obtained from a third party prior to its receipt by the Website Administration.
6.2.3. Was disclosed with the consent of the User.
7. DISPUTES SETTLEMENT
7.1. Before applying to the court with a lawsuit for disputes arising from the relationship between the User and the Website Administration, it is mandatory to submit a claim (a written proposal for the voluntary dispute settlement).
7.2. The receiver of the claim shall notify the applicant in writing about the results of the claim examination within 7 calendar days from the date of receipt.
7.3. If the agreement is not reached, the dispute will be referred to the court in accordance with the current legislation of the Russian Federation.
8. ADDITIONAL TERMS